Wine Collar Thermometer

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@quickcook.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@quickcook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@quickcook.com.

Thank you for choosing quickcook! We are committed to providing you with a seamless shopping experience, including transparent and straightforward shipping policies.

Shipping Rates:

• Worldwide shipping is available for a flat rate of $5.99.
• Enjoy free shipping on orders totaling $75 or more (USD).

Order Processing:

• All orders are processed within 1-2 business days (excluding weekends and holidays).
• Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Times:

• Shipping times may vary based on your location. Estimated delivery times will be provided at the checkout.
• Please note that unforeseen circumstances, such as customs delays, may affect delivery times. We appreciate your patience in such situations.

Free Shipping Eligibility:

• Free shipping is automatically applied to orders with a subtotal of $75 or more (USD) after any discounts have been applied.
• The $75 threshold must be reached after promotional codes or discounts are applied.

International Shipping:

• We proudly offer worldwide shipping to our customers.
• Customers are responsible for any customs duties or taxes imposed by their country.

Order Tracking:

• Once your order has been shipped, you will receive an email with tracking information, allowing you to monitor the progress of your delivery.

Questions or Concerns:

• If you have any questions about your order or our shipping policy, please contact our customer support team at info@quickcook.com.

Thank you for shopping with us!